When will my order arrive?
Orders will take 1-2 days to be processed, once it has been collected by our courier service it will take between 2-5 business days provided that the product is in stock and depending on your location. Please allow 10-14 business days for products that are made to order.
We offer free shipping on orders over 1000ZAR which applies to local orders only
For other national orders in major South African cities there is a standard rate of 100ZAR
Extra costs may apply if you live outside of a major South African city
Do you Ship Internationally?
Yes we do, please email [email protected] for International orders
What is your Return Policy?
We want you to love your Kim Sassen piece and are committed to providing you with the best fit. If you are not entirely satisfied we are happy to offer you an exchange or store credit. Store Credit is issued via email in the form of a digital Gift Card to be used at kimsassenclothing.com
The order must be returned within 7 days of delivery for national orders. The items must be unworn, unwashed and undamaged with swing ticket attached and in it’s original packaging. To request an exchange, please email [email protected] with your order number and we will get back to you shortly.
We will pay the courier fees for one exchange or return, if picking up from a main centre within South Africa, If you are based in an outlying area this will be on your account. Any further exchanges after this will be on your account.
If the collection time is missed, that will be counted as the first exchange and any collections thereafter will be on your account.
Unfortunately we can not accept returns on sale items.
Unfortunately we can not accept returns on international orders.
We do not do returns on garments bought from Markets or other stockists.
What if the items are Damaged or Defected?
If you received a damaged or defective product, please email [email protected] with your order number and a photo of the garment. We’ll take care of you!